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FREQUENTLY ASKED QUESTIONS

Products

Watkins products are manufactured in Winona, Minnesota. We source our spices and herbs from around the world to ensure the highest quality of organic flavor.

At The Watkins Company we know that people today are following a variety of diets, each with its specific approach and suggested foods. Our spice and extract products are key ingredients that fit into a variety of food and beverages that are a part of these diets. All of our spices and extracts have less than 1 gram of fat  and 1 gram or less of carbohydrates per serving. It does vary on a product  by product basis with many having less than 1 gram or even zero grams of fats and/or carbohydrates. Our spices are a great accompaniment to meats and vegetables to add flavor and variety. Our extracts make baked goods, beverages and smoothies taste great. For more information about food choices and different dietary requirements we suggest you contact a registered dietician or your physician.

Watkins takes great pride ensuring we offer the freshest cinnamon and pepper. We have partnered with suppliers that provide the highest quality of cinnamon and pepper that is freshly ground just before filling. We do this to ensure that you and your customers receive the freshest product with optimal flavor.

If your products do arrive frozen, this will not harm the product. Please let the item thaw in room temperature for 48 hours. Depending on the item, it may need to be shaken to appear in normal consistency.

We are committed to making products that are safe and environmentally friendly. All of our packaging is comprised of BPA-free plastics, and we do not source packaging that may contain BPA. Watkins plastic bottles are also recyclable, and we are committed to using minimal packaging made from environmentally-friendly

According to the Food Safety and Inspection Service (FSIS), which is an agency of the United States Department of Agriculture (USDA), a "Best If Used By (or Before)" indicates when you will enjoy the best flavor and quality. It is not a purchase-by or safety-related date.

Sugarcane ethanol is used in Watkins extracts.

Extracts – For Watkins, there are two types of extracts, Pure and Blends.

  1. Pure Extracts are products where the Flavor comes from an extracting process of the named extract. The extracting process can take on a variety of methods like cold pressing.
  2. Extracts are products where the taste comes from a combination of extracts and natural flavors. The blend is used to ensure the highest quality flavor.
    1. Flavorings – For Watkins, flavors are products where the flavor comes from natural flavors. The reason that there are flavors instead of all extracts is that some flavors are a complicated blend that do not exist in nature in a pure state. An example of this would be our Bubble Gum flavor, the taste of Bubble Gum comes from a combination of natural flavors.
    2. Emulsions - Emulsions are flavors where the base of the formula is water or oil where traditional extracts the base is alcohol. Extracts and flavors are multi-functional and can work in a variety of recipes and applications where emulsions tend to only work well in batters. Watkins does not offer any emulsions as we have found extracts do a superior job of delivering consistent high quality flavors.

Watkins does not conduct or commission any animal testing in the safety assessments of our ingredients, formulations, finished products or any new product formulations.

Natural & Cruelty-Free Ingredients:

  • Free from: Parabens, Petrolatum, Chemical Sunscreens, Glycols, Phthalates, Ethanoloamines, Synthetic polymers, Formaldehyde Donors, Synthetic Dyes, Silicones, Talc, and Mineral Oil
  • Whenever possible use biodegradable and plant-derived ingredients, safe for people and the planet
  • J.R. Watkins Bath & Body and Home Care products are 95% or more natural

Responsible Business Practices:

  • Full disclosure of all ingredients
  • Not tested on animals. Leaping Bunny approved. Learn more about Leaping Bunny at LeapingBunny.org
Products containing Allergens
Product NumberProduct NameAllergen Type
60201 / 30203Almond Extract, OrganicTree Nuts (Almonds)
21175, 31175Beef Soup BaseSoy
06691Brown Gravy MixWheat, Soy, Milk
06714 / 30714Brown Gravy Mix, OrganicWheat, Milk, Soy 
60432, 01010Butter Extract 2 oz., 11 oz.Dairy (Milk)
06694Chicken Gravy MixWheat
06713 /  30712Chicken Gravy Mix, OrganicWheat, Milk
21176, 31176Chicken Soup BaseSoy**
06692Chili Seasoning Wheat, Soy**
21905 / 60435
Coconut Extract Tree Nuts (Coconut)
01040 / 31040Cooking Spray 14 oz.Soy
06698Country Gravy MixWheat, Soy, Milk
06712 / 30712Country Gravy Mix, OrganicWheat, Milk, Soy
60304Cream Cheese Extract 2 oz.Dairy (Milk)
06708 / 36708Cucumber & Dill Dip Mix, OrganicSoy
02055Cucumber Dill MixSoy
06709 / 36709Garlic & Dill Dip Mix, OrganicSoy
06719 / 30719Italian Salad Dressing Mix, OrganicSoy
06707 / 36707Onion Dip Mix, OrganicSoy
21178Onion Soup BaseSoy
60367Pistachio Extract 2 oz.Tree Nuts (Pistachio)
06718 / 30718Ranch Salad Dressing Mix, OrganicMilk & Soy
06705 / 36705Salsa & Sour Cream Dip Mix, OrganicWheat
21628Sesame Seeds, OrganicSesame Seeds
06690Taco SeasoningWheat, Soy, Milk**
06717 / 30717Taco Seasoning Mix, 35% Less Sodium, OrganicMilk
06716 / 30716Taco Seasoning Mix, Mild, OrganicMilk
06703 / 30690Taco Seasoning Mix, OrganicMilk
06693Turkey Gravy MixWheat
06715 Organic Turkey GravyWheat, Milk, Soy
06724 / 30724Organic Beef Stew Seasoning MixWheat, Soy
06725 / 30725Organic Pot Roast Seasoning MixWheat, Soy
06726 / 30726Organic Meatloaf Seasoning MixSoy
06723 / 30723Organic Au Jus Gravy MixSoy
Soy**The soy containing ingredient is soybean oil used as a processing aid. It is declared on the packaging as containing soy.
Watkins does have products that contain Tree Nuts, Sesame Seeds, Dairy (Milk), Soy and Wheat allergens; however, Watkins
has a robust allergen management program that includes verified allergen procedures that demonstrate allergen proteins are removed from production equipment.

The term "gluten" refers to proteins that occur naturally in wheat, rye, barley and cross-bred hybrids of these grains. Products that do not contain these grains or derivatives of these grains are naturally gluten-free.  Most Watkins products, including gourmet spices, extracts, pepper and grinders are free of these grains, therefore are naturally gluten-free.

The following products are free of wheat, rye, barley and cross-bred hybrids of these grains, ingredients that naturally contain gluten proteins:

Organic Spices & Blends
Pure Ground Cinnamon
Pure Ground Black Pepper
Gourmet Herbs & Spices Spices
Pure Extracts
Gourmet Extracts & Flavorings
Original Gourmet Baking Vanilla
Cooking Spray
Assorted Food Coloring, Red and Green Food Coloring
Organic Chili Seasoning Mix
Organic Fajita Seasoning Mix
Organic Taco Seasoning Mixes
Decorating Sprinkles
Decorating Sugars

Watkins is committed to producing safe, high quality products and adheres to the principles and practices put forth by the Safe Quality Food Institute (SQFI), including the requisite HACCP program, maintaining a Level II certification.  We follow rigorous cleaning routines designed to eliminate the risk of cross contamination. These routines are part of our total commitment to good manufacturing practices (GMPs).  

Some Watkins products have been certified Kosher by officials of the Jewish faith. The specific symbol appearing on our products represents the organization that has certified our products -- the Upper Midwest Kashrut Association

Sign In & Account Management

You were issued a Watkins ID number when you joined. Your ID number will appear on your order invoice or confirmation emails.

Click "Log In" at the top of the page and a pop-up box will appear with instructions.

If you previously created a Watkins account but you have forgotten your password, proceed to Account Sign-In and click on “Forgot Password?” You will need to provide the email address that you used when you created the account to reset your password.

Go to www.Watkins1868.com and click on the applicable country flag (US or Canada). Then click on “Log In” on the upper right hand side of the page. Click “Join Watkins as a Consultant.”

To cancel your membership, please send your request by filling out the Contact US at the bottom of the page.

You can renew online by clicking the arrow next Welcome message. Then click on “Profile Information” under the Setting Header. You can also call the Order Department at 1-800-928-5467, Monday–Thursday, 8:00 a.m. – 5:00 p.m., CT, and Friday, 8:00 a.m. – 4:00 p.m. CT.

To change any of the details stored in your account profile, sign in to your Watkins1868 account, where you have the option to edit your name, email, account settings, and shipping info.

If you would like to purchase your favorite Watkins products locally in the US or Canada you can find many stores in your area that carry our products using our store locator. There are many benefits to shopping with a Watkins Consultant. Go to Find a Consultant where you can enter your home or work address and we’ll introduce you to people who want to share everything they love about Watkins.

Click on the Forgot Password option on the Login page to reset your password.

Watkins launched a new Website on October 11th, 2021 that requires a new password reset on your first visit. To reset your password, click on the Forgot Password option on the Login page.

Once you are logged in, click on the “Welcome” by your name on the top right hand corner. This will bring up your Account Overview.

Ordering Process & Management

The Watkins Company is still operational; however, we are experiencing delayed ship times.

Visa, American Express, Discover Card, & MasterCard.

Discover Card not available in Canada.

Since it is our priority to process your order in a timely manner, once the order is placed, we are unable to cancel the order. Please refer to our Returns & Exchanges section or contact us by calling 1-800-243-9423 for return options.

For timely processing, all orders are immediately sent to our shipping department. Therefore, we cannot change an order once it had been placed. This includes products, product quantities, addresses and payment options.

A full listing of our current products can be found online at www.Watkins1868.com. If the product you are looking for cannot be found, this means the product was discontinued. There are various factors that may contribute to the reason we discontinue a product, such as low sales or a component no longer available.

Unfortunately, Watkins does not take backorders on out of stock items. You may add the item to your “Wish List”, so you can monitor when the item becomes available again.

Yes. After submitting your order, you will see a Purchase Confirmation screen, which you may want to print for your records. You also will receive an email confirmation with information on how to track delivery of your package.

Please refer to the Shipping Policy.

To track a shipment, contact the Customer Satisfaction Assurance Team or sign in to your Watkins1868 account. Log in to the website with your Id and password and click on Purchase History.

At this time we currently don’t sell or ship our products internationally outside of the United States and Canada. Please make sure to check out our website for future product offerings and distribution.

Please refer to the Shipping Policy.

At this time, overnight service is only available in the US through our toll-free Order Department. For rushed delivery, please call 1-800-Watkins (928-5467), Monday through Thursday from 8:00 am-5:00 pm, CT or Friday from 8:00 am-4:00 pm. One of our Order Entry Operators will be happy to process your order. Additional fee will be applied.

Orders with quantities of 1,000 each or more needs to be placed by phone. Please call 1-800-928-5467, Monday-Thursday, 8:00 a.m.-5:00 p.m. CT, and Friday, 8:00 a.m.-4:00 p.m. CT.

We apologize for any inconvenience.

Shipping & Handling Rates changed effective October 1st, 2021.

You have to click on the image of the item in order to select it.

You can create lists of items that you may want to purchase in the future. This is also a great way to monitor items currently out of stock.

During checkout click on “Invoice” as your payment option instead of credit card.