RETURNS & EXCHANGES
Returns & Exchanges for Watkins1868.com Purchases
We believe strongly in our products and their quality. If you are not pleased with your purchase, you may request a return or a replacement. See below for details.
Watkins Refund Policy
We want you to be pleased with your Watkins products. So, if you are not satisfied – for whatever reason- with your purchase on Watkins1868.com, please call 1-800-243-9423 Monday-Thursday 8 am-5 pm, Friday 8:00 am-4:00pm CT.
If you purchased the product from a retail store, please contact the store directly for their return policy. If you purchased the product from a Watkins Independent Consultant, contact the Consultant for product returns.
Requesting a Refund
To obtain a refund for the Watkins items you purchased at Watkins1868.com, request for a refund or an exchange within 60 days of your original purchase, contact us toll free at 1-800-243-9423 Monday-Thursday 8 am-5 pm Central Time, or Friday 8 am-4 pm Central Time.
Unfortunately, returns cannot be authorized for products purchased from other on-line vendors. We are also unable to accept returns or offer refunds for limited edition, discontinued or sale items.
Consultants only: Watkins does not require Consultants to keep stock or place orders every month, and therefore we do not accept inventory returns. If you have questions regarding this policy, you may contact us at 1-800-243-9423 Monday-Thursday 8 am-5 pm Central Time, Friday 8 am-4 pm Central Time.
When your order arrives, please inspect the package for any damage that may have occurred during shipment. If damage occurred to the item(s) in your shipment, please contact us immediately at 1-800-243-9423 Monday-Thursday 8 am-5 pm, Friday 8 am-4 pm CT.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
If you're returning the product because we made an error, please call 1-800-243-9423 Monday-Thursday 8 am-5 pm CT, Friday 8 am-4 pm CT.
Watkins does not accept non-authorized returns. Please call 1-800-243-9423 Monday-Thursday 8 am-5 pm CT, Friday 8 am-4 pm CT.